Innovation of the E-Pakon (Electronic Pangestoh Oncorah Naghereh) Program in Improving Employee Discipline in the Pamekasan District Government
DOI:
https://doi.org/10.59890/ijsr.v4i4.3Keywords:
Public Sector Innovation Typology, Employee Discipline, E-Government, e-PakonAbstract
This study aims to analyze the effectiveness of the e-Pakon program innovation and identify its supporting and inhibiting factors in improving employee discipline within the Pamekasan Regency Government. This descriptive qualitative research utilizes the Public Sector Innovation Typology framework. Data were collected through in-depth interviews, observations, and documentation studies, validated using triangulation, and analyzed via an interactive model. The results based on six dimensions indicate: (1) Service: the transition to personal device attendance highly increases practicality. (2) Technology: the integration of Geofencing and Face Recognition successfully eradicates manipulation. (3) Process: database automation accelerates sanction execution objectively. (4) Organization: data integration with income deductions successfully dismantles the culture of reluctance (ewuh pakewuh). (5) Conceptual: the cultural naming "Pangestoh" effectively builds digital shame. (6) Governance: cross-sectoral collaboration legitimizes cyber data as valid forensic evidence. The primary supporting factors are the resilience of the security architecture and the mathematical transparency of sanctions. Conversely, this innovation is hindered by server bottlenecks during crucial hours, device specification gaps, and the emergence of the presenteeism pathology. The study recommends increasing server capacity, integrating the e-Kinerja application, and implementing flexible radius adjustments.
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